Have your insurance card handy, or an invite code you may have received via email or mail.
Complete your program registration and provide shipping information.
Download your Onduo app, tell us about yourself, and meet your Care Lead.
Allow 3-5 business days after download to receive your free Welcome Kit.
Onduo's different because it's tailored to your unique needs. We also offer remote support and care in addition to your regular doctor visits. Our caring, experienced team will work with you along the way to answer your questions and provide guidance when needed. Plus, as one of the first to experience our program, it’s a great opportunity to be part of our mission. We’re dedicated to constantly improving our product and we’ll be making improvements constantly to enhance your experience. Your feedback is important to us.
The Onduo Care Team supplements your current treatment plan and makes sure you have the support you need between doctor visits. You'll get up-to-date personal health information and answers to your questions from our own team of health coaches. You can continue to see your current doctor throughout the year, but Onduo's program can function as your day-to-day support. A key part of Onduo's program is empowering our members to use learnings and tools to build stronger communication with their doctors.
As an Onduo member, your clinical data are available to you through the app. If desired, you can share these insights with your doctor. It's completely up to you.
Onduo is available at no cost if your insurance company, provider (doctor) or employer is partnered with Onduo and you are eligible to use Onduo as a benefit. Eligible members who have a high-deductible health insurance plan may be required to pay some costs out-of-pocket until you’ve met your annual deductible, but we tell you up front so there are no surprises. Have more questions? Feel free to reach out to us and/or contact your insurance carrier or employer benefits representative to learn more.
You need to have type 2 diabetes, be at least 18 years of age, and be in a
participating health insurance plan. Also, people with certain conditions are
excluded from joining Onduo.
Register directly at enroll.onduo.com or call us at 1-833-HiOnduo (1-833-446-6386) with any questions. Once you've registered, all you need is a compatible smartphone to download the Onduo app. We're in our initial launch phase and partnering with health plans in certain U.S. geographies. If we're not in your area or working with your health plan yet, we may be in the future, so please check back!
As a new member of Onduo, you'll soon receive an initial package delivered to your home that includes a connected blood glucose meter, an A1c test kit, lancets and glucose test strips. Supply refills will be available at no additional cost. These tools will help you get started once you sync them with our Onduo app.
As part of your Onduo program enrollment, you'll receive a new connected blood glucose meter at no cost to you. You can choose to use it with the program or simply continue with your existing blood glucose meter (BGM). In addition, you may be eligible to receive a Continuous Glucose Monitoring (CGM) system which includes a small device worn on your body that reads your glucose frequently. We use these devices to gain insights into how your sugar levels respond to activity, food, and medications.
Onduo collects data from members directly, from members' wearable and other connected devices, and from the healthcare system. The data is used to understand your health and health risk factors, track progress, measure outcomes, and deliver meaningful insights. Onduo treats all member data as Protected Health Information, which is protected by HIPAA.
Onduo customer service hours are between 9:00am-6:00 pm ET to answer any questions you might have. You may also email us at firstname.lastname@example.org.