Welcome to personalized, at-home care and support

Sentara Health Plans is excited to bring you Onduo,¹ a virtual care management program that helps you manage your health and reach your goals.²

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Programs that support the whole you

Type 2 diabetes support image

Type 2 diabetes support

Learn insights about your glucose levels, A1C trends, and more between doctor’s visits³ so you can make more informed diabetes care management decisions.

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Onduo app and new device
Support wherever you are
Personal insights

Tools and support for a healthier lifestyle

Access Onduo's features right on your smartphone. Depending on your program, you may also be eligible for a health device, at no additional cost.4

Get support and insights from our team of health coaches and dietitians—as well as visits with endocrinology specialists, if needed.³

Connect the dots by tracking your progress to better understand how food, activity, and medications impact your health daily.

Real results from real Onduo members
Real results from real Onduo members

Frequently asked questions

Click the Enroll Now button to start your registration process. We will ask you to enter your information, confirm your eligibility, and select your condition.  You will be directed to download the Onduo app to get started.

In most cases, Onduo is provided by your employer or healthcare coverage at no additional cost to you.5 If you are on a high deductible health plan, there may be out-of-pocket costs associated with some components of this program.  If you have any questions about your benefits and costs for you, check with your benefits administrator or call the phone number on the back of your insurance card.

To be eligible you must be:

  • At least 18 years old
  • Diagnosed with type 2 diabetes
  • Covered by eligible healthcare coverage

Onduo collects member data directly from members’ connected devices, and from any integrations the member opts to use. The data is used to understand your health and health risk factors, track progress, measure outcomes, and deliver meaningful insights. Onduo treats member data with respect and security, consistent with applicable privacy rules and regulations, including HIPAA. Please review our privacy policy to learn more about the steps we take to ensure your personal data is safe and secure.

We’re here for you, wherever you are.

We’re here if you need us. If you have questions about Onduo or need help enrolling, contact us at 1-833-446-6386 or email support@onduo.com.

Check your coverage

Sentara Health Plans and Sentara Medicare are trade names of Sentara Health Plans, Sentara Health Insurance Company, Sentara Health Administration, Inc., and Sentara Behavioral Health Services, Inc.

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1 Onduo offers certain care management and coordinated clinical care programs for eligible individuals, as further described in these materials and at onduo.com. Onduo LLC and a network of affiliated professional entities (collectively, “Onduo”) collaborate to offer the services. Onduo services are meant to be used in conjunction with regular in-person clinical services and not intended to replace routine primary care.

2 Majithia AR, Kusiak CM, Improved Glycemic Outcomes in Adults With Type 2 Diabetes Participating in a Continuous Glucose Monitor Driven Virtual Diabetes Clinic: A Prospective J Med Internet Res. 2020;22(8):e21778. doi:10.2196/21778 n=55; 60 days intermittent CGM wear,*n=43, https://pubmed.ncbi.nlm.nih.gov/32856597/

3 The Onduo app is not intended as a substitute for your primary care physician’s guidance. Before making major lifestyle changes, please discuss your treatment plan with your primary care provider.

4 Some exclusions may apply.

5 There is no cost for most health plan members. If you have a qualified high deductible plan, you may have to pay out of pocket for some services with this solution until you meet your deductible. To determine if you have any costs for care, you can call the Member Service team at the number on the back of your ID card. If you are eligible, you will receive an invitation to enroll. Eligibility is determined by several factors including your medical status, health plan coverage and historical medical claims. If you are not initially able to enroll, you may be able to upon meeting eligibility criteria.

Testimonials are provided by members of the Onduo program via paid sponsorship. The opinions reflect our members' personal experiences with the program. Results may vary and are not guaranteed.

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